User research · On the record
The user-research tool that can't make things up.
Verbatim turns real reviews into a customer you can interview — and every answer comes with the receipt: the exact quote it's based on.
Q ·What's the most frustrating part?
Honestly, sync broke twice this month and I lost a whole note — it was terrifying.
Sync broke twice this month and I lost a whole note. Terrifying.
The problem
AI research tools invent feedback you can't trust. Verbatim only repeats what real customers actually said.
How it works
From raw reviews to a customer you can question.
Paste real reviews
Drop in App Store reviews, support tickets, a subreddit dump — any real customer voice. Or load a sample in one click.
Meet the customer behind them
Verbatim builds an interviewable persona from the quotes — a coherent individual, not a faceless summary.
Every answer cites the receipt
Ask anything. Each reply shows the exact source quote — and if the quotes don't cover it, the persona says so.
The signature
Click any claim. See the proof.
The amber highlighter is the whole stance made visible: every citation tethers to a real sentence a real customer wrote. Color means proof. Nothing is invented — and you can always check.
Q ·What's the most frustrating part?
Honestly, sync broke twice this month and I lost a whole note — it was terrifying.
Sync broke twice this month and I lost a whole note. Terrifying.